You are always welcome to return or exchange the products purchased at The Butler's Pantry. You have 30 days to decide if an item is right for you. The items must be returned to The Butler's Pantry address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged. Please take a photo and send immediately to thebutlerspantry.1411@gmail.com upon receiving an item damaged in shipping.
We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition.
Replacement. We will replace the item with another one of better quality, different size, or color.
Money refund. We will return the cost of the item you spent to purchase.
Gift card. We will give a Gift card equal to the cost of the item (or larger) to be used on our Site with another purchase.
Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for The Butler's Pantry or for customers.
Please email thebutler'spantry.1411@gmail.com for returns. Please include the receipt or a copy of the receipt with the order number on it. If you do not mention your order number, we won’t be able to process your return. Repackage the item in the original box and packaging. Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.
The address for returns is:
The Butler's Pantry
1411 Broadway
Imperial, NE 69033
The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.
We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.
What Happens Next
A returned item will be inspected upon arrival. If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you. If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item. If you paid by credit/debit card, we will refund the balance of your credit/debit card. If you use a Gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card (whatever was used) and will provide you with a new Gift card as, due to our internal rules, any Gift card can’t be used twice or more time.
